I had this message in my Office Notice Board:

“Each person who walks in to this office is not just a case file but a person; with feelings, a history, a life- whom you have the power to touch for one day by your words and actions.

Tomorrow it may be your loved one; your relative or neighbor-who turns into a case number, a yellow file, a name to be marked off as done for the day.

 I pray that you will reward the next person at your desk with a kind word or smile because that person is someone's dad, husband, wife, mother, son or daughter - or simply because he or she is a human being, created and loved by God, just as you are.”